Return & Refund

Returns

At UKSimCard.store, we aim to provide high-quality products and excellent customer satisfaction. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

  • The return request must be made within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Customers must provide a valid proof of purchase (order confirmation or invoice).

  • Certain products, such as SIM cards that have been activated or used, are not eligible for returns.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days via the original payment method.

  • Shipping fees are non-refundable, and the cost of return shipping must be covered by the customer unless the product is faulty or incorrect.

  • If your refund is delayed, please check with your bank or payment provider before contacting us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving the product.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Used or activated SIM cards.

  • Digital products or downloadable services.

  • Items marked as "Final Sale".

How to Initiate a Return

To request a return, please contact us at fastgosmm@gmail.com or call +92 320 3605305 with your order details. Our team will guide you through the process.

We appreciate your business and strive to ensure a smooth shopping experience at UKSimCard.store.